Spotlight - professional acting jobs and auditions since 1927
 

Spotlight Sales and Payment Service Terms

This Site and related Services are provided by Spotlight whose trading address and registered office is 7 Leicester Place, London, WC2H 7RJ. VAT number 239068741. Registered in England and Wales, Company Number 07172054.

For details of how to contact us click here.

By agreeing to these terms and conditions, you are entering into contract with Spotlight and agreeing to the lawful use of your personal data as necessary for the performance of your contract with us.

These terms and conditions set out the conditions relating to purchases available via the Spotlight Site, including Spotlight Member Services and Spotlight Casting Services, and are incorporated into and form part of those respective terms.

If you do not agree with any part of these terms and conditions do not continue with your order. If you have any questions please contact our Sales department: [email protected] 020 7440 5026

Nothing in these terms is intended to limit any rights you have under the applicable area of consumer, or local, law.

You should print and keep a copy of the relevant service terms, Site Terms and these Sales and Payment terms for your records as at the date of joining or renewing.

Please also read our Privacy Policy. Please also read our Website Terms and Conditions which are applicable for certain purchases.

Payment

The placing of an order amounts to an offer to join, subscribe or purchase as appropriate. All offers are subject to our acceptance.

Spotlight must normally receive payment of the whole of the price for the goods or services that you order before your order can be accepted. It is not our policy to offer credit accounts for payments. Please do not be offended if we refuse your request.

If you are a brand new Spotlight Member, please ensure you have read and understand the terms around your one-off cooling off period which can be found in the Member Services Terms. For certain membership groups, if paying by card, your card may be pre-authorised, which creates a hold on your card until payment is taken or the transaction is cancelled.

You will be charged in the currency as indicated at the checkout phase which, if not the country of your bank account, will be converted by your bank into the currency of your bank account, when processed. We are not responsible for any additional fees your own bank may charge.

We accept Visa, MasterCard, Maestro (Switch), debit card, CHAPS or, in some cases, bank transfer. We do not accept American Express or Diners Card. You can also pay by cheque via our offices if you would prefer (please call for details).

Should we need to refund you for any reason, we will refund to the card or other payment method on which the order was placed.

Once you have submitted your payment details your order will automatically proceed, and we will not be able to stop the payment going through at this stage. Should you have any concerns regarding a payment that has been sent through for processing please contact our Finance team during office hours via our switchboard 020 7437 7631.

Should you receive an invoice from us, or receive a service from us without paying in advance or on the day, the payment terms will be stated on the invoice, if applicable, or due immediately. We reserve the right not to proceed with additional services, even if a deposit or full payment has been made, until all due payments have been received.

In the event of late payment we may charge interest on a daily basis from the date payment was due in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We may also seek to recover your Debt Collection Agency costs.

Payment by Direct Debit

You can also pay your annual membership fee by annual or monthly Direct Debit.

Once your Direct Debit is set up it enables you to automatically pay your membership fee each year, or by month, until you cancel your Direct Debit. Your contract is for a year's membership, even if you are paying by monthly Direct Debit.

When you sign up for Direct Debit payments, if you are a new Member, the first payment (which may also be your only payment) will be taken at the end of the 30 day cooling off period from your joining date. If you are an existing Member, the first payment will be taken as soon as the Direct Debit instruction is established. You will receive an email confirmation of your Direct Debit, incorporating your advance notice. Thereafter we will contact you 30 days in advance of each annual membership renewal to remind you when the next payment will be taken and to notify you of any changes to the membership fees and Direct Debit amount.The subsequent annual membership fees will begin on each 12 month anniversary of your joining or renewal date. We will send you email confirmation of the new period, fees and payment dates

If you do not wish to continue paying by Direct Debit, you must contact your bank about the Direct Debit, and also Spotlight to arrange for an alternative payment method. Please note, this will not automatically cancel your membership, which will continue until cancelled with Spotlight in accordance with the Membership Terms and Conditions.

If you are paying by monthly instalments and wish to stop paying by Direct Debit before all instalments have been paid, you will need to settle in full by card payment the total of the remaining instalments of your annual membership. You will need to make this payment by the time your next instalment would have been due to avoid disruption in your Spotlight services.

Direct Debit instructions established on or after 14th May 2017 are managed by us. In doing so, Spotlight adheres to the rules and guidelines set out by BACS (www.bacs.co.uk) and our sponsoring bank, Natwest.

If we are unable to collect your Direct Debit on the due date, we will attempt collection a second time. You will receive an email to explain this. If we fail to collect on our second attempt, your Spotlight services will be put on hold or cancelled, depending on the circumstances, and you will receive an email setting out the options open to you. Your annual contract will continue to run until its original end date, even if your services have been put on hold due to non-payment; your membership end date will not be extended to compensate you for any time your services were on hold.

If, on the expiry of your membership, you wish to rejoin Spotlight, you would first need to settle in full any unpaid amounts on expired annual membership contracts, together with any interest and debt collection charges Spotlight may wish to add.

Spotlight reserves the right to remove, for any reason whatsoever, the ability for a member to choose to pay by monthly instalments.

It is important that you keep your email address for Direct Debit communications up to date.

Orders outside the UK

If you are ordering from outside the EU, please note that your order may be subject to import duties and tax, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the purchaser. It is accepted by you that Spotlight has no control over these additional charges and no responsibility to pay them. We recommend that you gain full information on this area before placing your order.

Tracking Orders

If a goods order has not arrived within the quoted delivery time, or your access to the relevant services has not been established within 24 hours (weekdays only), you can contact us Monday to Friday between 10.00am and 5.30pm via [email protected] or via 020 7437 7631 to track the progress of your order.

Liability

If the product or service you have ordered is no longer available Spotlight will notify you as soon as possible, and any sum debited by us from your credit or debit card, or collected by Direct Debit, will be re-credited to your account. Spotlight will not be obliged to offer any other replacement or compensation in the event of this happening.

If the goods we deliver are not what you ordered, or are damaged or defective, then Spotlight shall have no liability unless you notify us of the problem, via email to [email protected], within 14 days of the delivery of the goods in question.

If you do not receive goods ordered by you, Spotlight shall have no liability unless you notify us, via email to [email protected], within 40 days of the date on which the goods were despatched to you.

If you do notify us then our only obligation will be to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund the amount paid by you for the goods in question. Spotlight will not be liable to pay any further related compensation.

Spotlight is entitled to withdraw from any purchase agreement in the case of obvious errors or inaccuracies regarding the goods or services appearing on our Site. If an error or inaccuracy is discovered with regard to the advertised price of the goods that you have ordered, we will contact you as soon as possible. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Thr above conditions apply only to purchases made via our own sites. Purchases made via third party sites, such as Amazon or Apple for example, are subject to any Terms & Conditions set out by those third parties

Digital Editions & Applications

Purchase and use of Spotlight digital editions and Applications is subject to the specific terms supplied with these products. Spotlight cannot be held liable for, and also cannot assist with, any issues or disputes between purchasers and third party stores such as Apple, Amazon or Google related to such purchases.

Right to refuse orders

We reserve the right to refund your money and deny access to the Services or withhold orders:
1. If we are unable to verify your relevant credentials.
2. If we find orders have been made with false information, or where we find that there has been any fraudulent or criminal activity associated with the person or company concerned.
3. In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price.
4. If we are unable to obtain payment authorisation from the issuer of your payment card.

Website Security

We take all reasonable precautions to the keep customer website transactions secure. Secure card processing is carried out by trusted third party payment providers on our behalf. However, Spotlight cannot be held liable for any losses caused as a result of unauthorised access to the information provided by you. We also have strict security procedures regarding the storage and disclosure of information (see our Privacy Policy).

The security of information and payments transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by Spotlight.

Security advice note: We recommend that when making an online transaction you do not use a public or shared computer or a device such as a laptop or mobile phone while you are using public wireless networks. Make sure that nobody can see your confidential details whilst you are typing, logout and close your browser when you have finished. The computer you use to attach to our payments system should be secure, and include the latest operating system, software and anti-virus updates.

Notes re: Contacts Handbook and Casting Directories

Copies of our Contacts handbook may be purchased via Amazon or other third parties, and related terms are as set out by these third party suppliers.

For any orders placed directly with us, We are generally unable to amend an order once it has been submitted due to the fast turnaround of the delivery process, therefore please check all details carefully before submitting. Should you have made an error or wish to cancel a purchase once completed then please contact our Sales department ([email protected] 020 7437 7631) for further assistance and we will help you wherever possible.

We will deliver to the address you provide when you place your order. Should the delivery address be different then please ensure that you make this clear.

Spotlight supplies its Casting Directories to vetted industry members only. We do not offer these books for third party re-sale. For this reason we reserve the right to place restrictions on ordering, and may contact you to discuss any large orders placed via the Site. We would request that recipients of the main Spotlight Directories do not offer these for re-sale after use.

Cooling off

If you are buying a Contacts handbook or Casting Directory as a consumer, direct from Spotlight, you may cancel your order within 14 days of you receiving delivery of the relevant physical goods. Postage costs applicable to the original sale will be refunded but you will be responsible for the cost of returning the goods. We cannot be held responsible for items lost in the post and so recommend that you obtain proof of postage. For items purchased from third party stores, please refer to their terms.

Discounts and Offers

All offers and discounts provided by Spotlight are subject to availability and supplied at our discretion and as available at that time. Discounts and offers are not retrospective. For certain ongoing discounts, such as those on membership fees, supporting evidence may be required at intervals. Spotlight reserves the right to amend offers and discounts at any time.

Digital Editions & Applications

Purchase and use of Spotlight digital editions and Applications is subject to acceptance of the specific terms supplied with these products. Spotlight cannot be held liable for, and also cannot assist with, any issues or disputes between purchasers and third party stores such as Amazon, Google or Apple related to such purchases.


General Terms

Indemnity

If you breach these terms we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.

Entire agreement

These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Severability

Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

English Law

These terms and conditions shall be governed by English law and you submit to the exclusive jurisdiction of the English Courts.


Spotlight is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.