Sales and Payment Service Terms
This Site and related Services are provided by Spotlight whose trading address and registered office is 7 Leicester Place, London, WC2H 7RJ. VAT number 239068741. Registered in England and Wales, Company Number 07172054.
For details of how to contact us click here.
By agreeing to these terms and conditions, you are entering into contract with Spotlight and agreeing to the lawful use of your personal data as necessary for the performance of your contract with us.
These terms and conditions set out the conditions relating to purchases available via the Spotlight Site, including Spotlight Member Services and Spotlight Casting Services, and are incorporated into and form part of those respective terms.
If you do not agree with any part of these terms and conditions do not continue with your order. If you have any questions please contact us at [email protected] or 020 7440 5026
Nothing in these terms is intended to limit any rights you have under the applicable area of consumer, or local, law.
You should print and keep a copy of the relevant service terms, Site Terms and these Sales and Payment terms for your records as at the date of joining or renewing.
The placing of an order amounts to an offer to join, subscribe or purchase as appropriate. All offers are subject to our acceptance.
Spotlight must normally receive payment of the whole of the price for the goods or services that you order before your order can be accepted. It is not our policy to offer credit accounts for payments. Please do not be offended if we refuse your request.
If you are a brand new Spotlight Member, please ensure you have read and understand the terms around your one-off cooling off period which can be found in the Member Services Terms. For certain membership groups, if paying by card, your card may be pre-authorised, which creates a hold on your card until payment is taken or the transaction is cancelled.
You will be charged in the currency as indicated at the checkout phase which, if not the country of your bank account, will be converted by your bank into the currency of your bank account, when processed. We are not responsible for any additional fees your own bank may charge.
We accept Visa, MasterCard, Maestro (Switch), debit card, CHAPS or, in some cases, bank transfer. We do not accept American Express or Diners Card. You can also pay by cheque via our offices if you would prefer (please call for details).
Should we need to refund you for any reason, we will refund to the card or other payment method on which the order was placed.
Once you have submitted your payment details your order will automatically proceed, and we will not be able to stop the payment going through at this stage. Should you have any concerns regarding a payment that has been sent through for processing please contact our Finance team during office hours via our switchboard 020 7437 7631.
Should you receive an invoice from us, or receive a service from us without paying in advance or on the day, the payment terms will be stated on the invoice, if applicable, or due immediately. We reserve the right not to proceed with additional services, even if a deposit or full payment has been made, until all due payments have been received.
In the event of late payment we may charge interest on a daily basis from the date payment was due in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We may also seek to recover your Debt Collection Agency costs.
Payment by Direct Debit
You can also pay your annual membership fee by annual or monthly Direct Debit.
Once your Direct Debit is set up it enables you to automatically pay your membership fee each year, or by month, until you cancel your Direct Debit. Your contract is for a year's membership, even if you are paying by monthly Direct Debit.
When you sign up for Direct Debit payments you will receive an email confirmation of your Direct Debit, incorporating your advance notice to key information such as your payment terms. Thereafter we will contact you up to 30 days in advance of each annual membership renewal to remind you when the next payment will be taken and to notify you of any changes to the membership fees and Direct Debit amount. The subsequent annual membership fees will begin on each 12 month anniversary of your joining or renewal date. We will send you email confirmation of the new period, fees and payment dates.
If you do not wish to continue paying by Direct Debit, you must contact your bank about the Direct Debit, and also Spotlight to arrange for an alternative payment method. Please note, this will not automatically cancel your membership, which will continue until cancelled with Spotlight in accordance with the Membership Terms and Conditions.
If you are paying by monthly instalments and wish to stop paying by Direct Debit using the bank account you specified at the start of that year's membership contract before all instalments have been paid, you will need to settle in full by debit or credit card (we do not take American Express or Diners Club) the total of the remaining instalments of your annual membership. You will need to make this payment by the time your next instalment would have been due to avoid disruption to your Spotlight services. For clarification, we are currently unable to set up new Direct Debit mandates part way through an annual membership contract.
Direct Debit instructions established on or after 14th May 2017 are managed by us. In doing so, Spotlight adheres to the rules and guidelines set out by BACS (www.bacs.co.uk) and our sponsoring bank, Natwest.
Missed Direct Debit payments and outstanding fees
If we are unable to collect your Direct Debit on the due date, we will attempt collection a second time. You will receive an email to explain this. If we fail to collect your payment on our second attempt, your Spotlight services will be put on hold (suspended) or cancelled, depending on the circumstances, and you will receive an email setting out the options open to you. We may contact you via other communication channels, such as phone, in order to pursue any amounts due. Whilst on hold (suspended), your annual contract will continue to run until its original end date, even if your services have been put on hold due to non-payment of monthly instalment(s); your membership end date will not be extended to compensate you for any time your services were on hold.
Missed payments for a membership on hold must be made good within 14 calendar days from the date services were suspended. Failure to do so will result in your membership being expired early and you being considered as a defaulting member. You may reactivate your Spotlight membership at any time after the expiry of your membership; however, a member who has previously defaulted on a monthly instalment will not be offered a monthly payment option until two years of membership, paid annually in advance by debit or credit card, have passed.
Spotlight reserves the right to remove, for any reason whatsoever and at any time, the ability for a member to choose to pay by monthly instalments.
It is important that you keep your email address for Direct Debit communications up to date.
We reserve the right to make price changes to future membership fees. This will not affect your current annual membership fees but future fees may increase. We will always notify you of any changes in fees in advance your membership renewal.
Cancellations and Refunds
Spotlight reserves the right to refuse or cancel membership/services for any Spotlight member, agent, casting subscriber or casting invitee without explanation. In the event that membership or subscription is cancelled or refused at will by Spotlight, a full refund will be given.
We additionally reserve the right to terminate Spotlight memberships, subscriptions and accounts temporarily or permanently where our staff or other persons are subject to abusive, offensive or threatening behaviour; where information supplied cannot be validated; where there are fraudulent applications or activities (or where there is legitimate suspicion of same); where the vetting/joining criteria is no longer met; where Spotlight has received multiple complaints about an individual or associated company which are investigated and upheld (of which the individual/company would not be privy to); where having the person/company on the platform would be detrimental to other person(s)/company(s) using the Spotlight platform; and where we may see information about a person/company in the public domain which suggests having them on our platform may cause reputational damage to Spotlight or be detrimental to other person(s)/company(s) using the Spotlight platform. Please note that we cannot always act on complaints received or information that becomes known.
Members cancelling Spotlight membership
You will be contacted each year to confirm that you wish your Spotlight Membership to continue. Should you decide to terminate your Spotlight Membership then your profile will still be available for the duration of time quoted at your last membership renewal. Should your Spotlight Membership lapse, we may endeavour to offer you another chance to re-join and will retain the necessary amount of personal and professional data in order to meet this purpose. We do not guarantee to make these follow up offers.
If you contact us and ask to cancel with immediate effect we will then remove your online profile (including any multimedia attached) immediately. As per the payment terms, you would not be eligible for a refund in these circumstances.
When a Spotlight Member cancels their membership we retain their contact details in our internal database in line with our retention policy for reference purposes, for the following reasons:
- For beneficial professional enquiries (former Agents/Hirers trying to contact you via Spotlight with outstanding payments, etc.) in which case we may attempt to contact you to pass on a message.
- Some details are also retained so that when you next re-join Spotlight you are recognised as an approved former Spotlight Member and your online profile can be activated as quickly as possible.
- To ascertain the previous membership status of those applying for future Spotlight Membership, in order to administrate cooling off periods and similar where required.
However, once you are no longer a Member no new casting enquiries would be forwarded.
Please note: The message forwarding mentioned above for former Members does not form part of your Spotlight membership and is not guaranteed. Spotlight reserves the right to archive and delete old Spotlight Member records to control the accuracy of the data held on our system, in line with Data Protection Legislation.
Zero rated invoices for UK VAT
If you ask for your invoice to be zero-rated for UK VAT, you will be required to provide an EU VAT number, or proof of your address (that will be stored in line with applicable legislation) if you are not based in the EU. Please note that we are unable to zero-rate room hire, no matter where you are based.
If it is subsequently found that your invoice should not have been zero-rated, we will send you an invoice for the underpaid VAT, which you will be obliged to pay.
Orders outside the UK
If you are ordering from outside the EU, please note that your order may be subject to import duties and tax, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the purchaser. It is accepted by you that Spotlight has no control over these additional charges and no responsibility to pay them. We recommend that you gain full information on this area before placing your order.
If a goods order has not arrived within the quoted delivery time, or your access to the relevant services has not been established within 24 hours (weekdays only), you can contact us Monday to Friday between 10:00am and 5:30pm via [email protected] or via 020 7437 7631 to track the progress of your order.
If the product or service you have ordered is no longer available Spotlight will notify you as soon as possible, and any sum debited by us from your credit or debit card, or collected by Direct Debit, will be re-credited to your account. Spotlight will not be obliged to offer any other replacement or compensation in the event of this happening.
If the goods we deliver are not what you ordered, or are damaged or defective, then Spotlight shall have no liability unless you notify us of the problem, via email to [email protected], within 14 days of the delivery of the goods in question.
If you do not receive goods ordered by you, Spotlight shall have no liability unless you notify us, via email to [email protected], within 40 days of the date on which the goods were despatched to you.
If you do notify us then our only obligation will be to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund the amount paid by you for the goods in question. Spotlight will not be liable to pay any further related compensation.
Spotlight is entitled to withdraw from any purchase agreement in the case of obvious errors or inaccuracies regarding the goods or services appearing on our Site. If an error or inaccuracy is discovered with regard to the advertised price of the goods that you have ordered, we will contact you as soon as possible. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
The above conditions apply only to purchases made via our own sites. Purchases made via third party sites, such as Amazon or Apple for example, are subject to any Terms & Conditions set out by those third parties
Digital Editions and Applications
Purchase and use of Spotlight digital editions and Applications is subject to the specific terms supplied with these products. Spotlight cannot be held liable for, and also cannot assist with, any issues or disputes between purchasers and third party stores such as Apple, Amazon or Google related to such purchases.
Right to refuse orders
We reserve the right to refund your money and deny access to the Services or withhold orders:
1. If we are unable to verify your relevant credentials.
2. If we find orders have been made with false information, or where we find that there has been any fraudulent or criminal activity associated with the person or company concerned.
3. In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price.
4. If we are unable to obtain payment authorisation from the issuer of your payment card.
5. If you are found not to meet the relevant membership criteria.
The security of information and payments transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by Spotlight.
Security advice note: We recommend that when making an online transaction you do not use a public or shared computer or a device such as a laptop or mobile phone while you are using public wireless networks. Make sure that nobody can see your confidential details whilst you are typing, sign out and close your browser when you have finished. The computer you use to attach to our payments system should be secure, and include the latest operating system, software and anti-virus updates.
Notes re: Contacts Handbook and Casting Directories
Copies of our Contacts handbook may be purchased via Amazon or other third parties, and related terms are as set out by these third party suppliers.
For any orders placed directly with us, We are generally unable to amend an order once it has been submitted due to the fast turnaround of the delivery process, therefore please check all details carefully before submitting. Should you have made an error or wish to cancel a purchase once completed then please contact our Sales department ([email protected] 020 7437 7631) for further assistance and we will help you wherever possible.
We will deliver to the address you provide when you place your order. Should the delivery address be different then please ensure that you make this clear.
Spotlight supplies its Casting Directories to vetted industry members only. We do not offer these books for third party re-sale. For this reason we reserve the right to place restrictions on ordering, and may contact you to discuss any large orders placed via the Site. We would request that recipients of the main Spotlight Directories do not offer these for re-sale after use.
Discounts and Offers
All offers and discounts provided by Spotlight are subject to availability and supplied at our discretion and as available at that time. Discounts and offers are not retrospective. For certain ongoing discounts, such as those on membership fees, supporting evidence may be required at intervals. Spotlight reserves the right to amend and/or refuse offers and discounts at any time.
Digital Editions and Applications
Purchase and use of Spotlight digital editions and Applications is subject to acceptance of the specific terms supplied with these products. Spotlight cannot be held liable for, and also cannot assist with, any issues or disputes between purchasers and third party stores such as Amazon, Google or Apple related to such purchases.
If you breach these terms we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.
These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.
Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
These terms and conditions shall be governed by English law and you submit to the exclusive jurisdiction of the English Courts.
Spotlight is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.