Contacts Terms and Conditions

This Site and related Services are provided by Spotlight whose trading address and registered office is 7 Leicester Place, London, WC2H 7RJ. VAT number 239068741. Registered in England and Wales, Company Number 07172054. For details of how to contact us click here.

The Contacts Site, Content and Services, and their associated rights and permissions, are provided strictly in accordance with these Terms & Conditions. By accessing and using the Site you shall be deemed to have accepted these Terms & Conditions in full. These Terms supersede any previously published Terms & Conditions of business relating to Contacts.

Use of Spotlight and Contacts

By using the Spotlight Site(s) and Services, you additionally agree to the Website Terms & Conditions here and also our Sales and Payment Terms & Conditions here, which are subject to change. If you use Spotlight for additional Services then please view the related Terms below:
For Spotlight Member Service Terms see here
For Agent Service Terms see here
For Spotlight Casting Subscriber Service Terms see here
For Spotlight Casting Invited User Service Terms see here
For Rooms & Studio Booking Service Terms see here

Privacy and Personal data

Spotlight is committed to protecting the privacy of users of its Sites and Services. Our Privacy Policy sets out the type of information that we collect, what it is used for and the rights you have in relation to this information. By using this Site and signing up to any Services, you accept the Terms of this Privacy Policy. Please note that Spotlight uses a third party service Cloudinary to process images supplied for Contacts Advertisements and Enhanced Listings and by using Contacts Services you consent to your images and associated metadata being processed via this third party service.


"Site" means the Sites offered via
"Spotlight" or "we/us" means Spotlight whose trading address and registered office is 7 Leicester Place, London WC2H 7RJ.
"You" or "User" means the user of the Site(s) or the Content.
"Content" means the information and other material or applications available within the Site(s), including company details (encompassing personnel names where provided), contact details, articles and images.
"Service(s)" means Site access and use, and other services that may be made available by Spotlight from time to time.
"Advertiser" or "Advertisement" or "Advertising" means the party to whom Advertising Services are supplied, and said Services.
"Enhanced Listing(s)" means a contact Listing within Contacts where payment has been made to enhance the Listing.
"Free Listing(s)" means a contact Listing within Contacts where payment is not required.
"Listing(s)" refers to both Enhanced Listings or Free Listings.
"Associated Products" means any additional Contacts products, such as printed titles or Apps.
"Purchaser" means a customer purchasing access to Contacts or any additional products.

Intellectual property

You acknowledge that all copyright, trademarks and all other intellectual property rights in the Sites and Content, or any Associated Products, belong to and shall remain vested in us, our licensors, our Advertisers or those with an Enhanced Listing or Free Listing. You are cautioned against breaching our Terms & Conditions or inappropriately or unlawfully using any of the Content of this Site, the Contacts publication or any Associated Products wholly or in part. Traceable material of an insignificant nature is incorporated throughout to detect unauthorised use.

Registration and ongoing use of the Site

To access Contacts you may be supplied with a bespoke account, which may include a username and password, or have direct access to an open edition of the Site. When you register or use the Site you commit to:

  • Providing accurate and approved information.
  • Ensuring that you protect access to your account, including maintaining the security of your sign-in details, and do not share this access with any other party.
  • Immediately notifying Spotlight if you become aware of any unauthorised use of your account or our Services.
  • Adhering to our Terms & Conditions in full.

You additionally agree:

1. not to use the Content or Services for any unlawful purpose or for purposes that may bring Spotlight into disrepute;
2. not to make any use of or interfere with the Site or Services such that the whole or part of the Site is interrupted, virus impacted, damaged, rendered less efficient, or the effectiveness, functionality or security of the Site is in any way impaired;
3. not to use the Site or Services for the transmission or posting of any material (including within Advertising or Listings) which is defamatory, libellous, offensive, obscene, threatening or malicious;
4. not to use a link to, or Content on, any publicly accessible website or otherwise without express permission. You also agree to remove any link to Content on request;
5. not to (nor to facilitate any third party to) bulk copy, disseminate, publish, reproduce, modify, transfer, commercially exploit or create derivative works of the Site or Content and associated ideas and information, including as part of the creation of, or Content of, any website, database, publication, information service or bulk mail transmission service (this would include not transferring materials supplied where permission is provided on the site to download content);
6. not to use the Spotlight or Contacts logo, name, brand or materials without prior permission from Spotlight, nor to imply any endorsement or other association of any product or company for any purpose without explicit consent, and not to remove any Spotlight or Contacts trademarks or copyright notices from Spotlight or Contacts materials;
7. not to infringe the legal rights of Spotlight or any party featured on the Site or otherwise when using the Service; including those rights relating to Intellectual Property, Data Protection, Electronic Communications, Copyright or any other applicable rights or laws;
8. not to misrepresent when using the Service, by using the name or details of another party or by submitting materials for a party without their consent;
9. to assist Spotlight in relation to any enquiries regarding your use of our Services.

We reserve the right to take appropriate action to prevent any contravention of the above, and for any other contravention of Spotlight's listed Terms & Conditions, and to withdraw the provision of Services without explanation or associated liability where infringement of our Terms & Conditions is suspected.

Scraping or Extraction - Prohibition

In addition to and not withstanding any restrictions noted above, the scraping, extraction, copying or reuse of any Content, information or data from the Site by any automated system, software, manual process or otherwise, for use in other sites, applications or systems is strictly prohibited. You shall not engage in such acts or activity, nor authorise or facilitate others in relation to the same, without our express written permission which will be subject to further written Terms & Conditions.

Advertisements, Enhanced Listings and Free Listings

All Advertisements, Enhanced Listings and Free Listings are accepted subject to Spotlight's approval of the copy.

Those supplying Advertising or Listings grant Spotlight the right to use such Content and materials for all related purposes, including editing, copying, reproduction and publication.

Spotlight reserves the right to refuse, omit, amend (including editing of excessive copy), suspend or remove Content at any time without explanation, in line with our editorial policy but also for any other operational reason.

It is the responsibility of the person supplying Content to ensure that they are authorised to do so and that they do this within the timeframes stated by us.

Prices are as stated on the website or booking form or as agreed at the time and date of the order, and are inclusive of VAT at the current rate unless otherwise stated.

Spotlight reserves the right to charge interest monthly in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 for late settlement of accounts from the due date up to the receipt of payment. For the avoidance of doubt, Spotlight reserves the right to cancel any future Advertisements or Listings (irrespective of whether applicable deposits have been paid) if any payment is overdue.

Any hard copy materials supplied to Spotlight (where accepted) shall, while in the possession of Spotlight or agents of Spotlight, or in transit, be deemed at the Advertiser's or person supplying the materials risk unless otherwise agreed, and they should insure accordingly. Spotlight reserves the right to destroy all artwork and associated materials, where accepted, which has been in its custody for 3 months from the date of its first submission.

If copy instructions are not received by the relevant copy deadline Spotlight reserves the right to repeat the most appropriate copy available. Advertisers and those supplying Listings are responsible for updating their own Content.

Sales & Payment Terms

All those ordering Advertisements, Listings or with Purchaser access to Contacts or its Associated Products should ensure they have read and understand our Sales and Payment Service Terms.

No Warranty

The Site and the Content (which includes Content that is supplied to us by third parties either directly or indirectly) is provided on an "as is" and "as available" basis and we make no warranties or representations, whether express or implied, in relation to the Site or the Content including, but not limited to, implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.


To the fullest extent permitted by applicable law, you expressly acknowledge and agree that Spotlight shall not be liable for any loss or damage whatsoever arising directly or indirectly from your use of Contacts or its Associated Products including, but not limited to, damage for loss of profits, loss of business, reputational loss or any other consequential or pecuniary loss (even where we have been advised of the possibility of such loss or damage).

You agree and acknowledge that you are solely responsible for evaluating any goods or Services offered by us or by third parties via the Site. You acknowledge that any bookings or purchases of goods or Services made with a third party via the Site shall be subject to the Terms & Conditions and Privacy Policies of the third party supplying the Service and/or goods concerned and that we will not be party to or in any way responsible for, or liable to you, in respect of any transactions/issues between you and these third parties. Please note that appearance by a third party on a Spotlight Service does not imply an endorsement by Spotlight.

The Content, opinions and statements of third parties supplying Advertising, Listings, articles or opinion for Contacts are theirs alone, not the Content/statements/opinions of Spotlight. Content created by third parties is the sole responsibility of that third party and cannot be endorsed or guaranteed by Spotlight. Spotlight has no responsibility or liability for issues that may arise from third party Content. Whilst Spotlight cannot accept any liability for Content supplied by third parties we commit to using best endeavours to remove Content deemed to be inappropriate once a complaint has been upheld.

The Advertiser or person supplying an Enhanced Listing or a Free Listing will ensure that this is not in breach of these Terms & Conditions, illegal, a breach of another party's rights, or an infringement of accepted UK advertising practices or codes of conduct. The Advertiser or person supplying an Enhanced Listing or Free Listing will indemnify Spotlight fully in respect of any claim made arising from the content of Advertisements or Listings.

Where Advertisements, Enhanced Listings or Free Listings are supplied it is the responsibility of the Advertiser or the person submitting the Enhanced Listing or Free Listing to ensure that no Personal Data ('Personal Data' in this context means data covered by current European and UK Data Protection legislation) is included that should not be listed/published. You agree that Spotlight is not liable for Personal Data appearing in Contacts where this has been supplied to us for publication.

By using the Contacts site you accept our Website Terms & Conditions and you acknowledge that the operation of the Site and related services is provided on an 'as is' basis and we do not accept any liability arising from any non-availability or interruption in availability.

Spotlight shall additionally be under no liability if it is unable to carry out any provision of Service for any reason beyond its control; including, but not limited to, storms, fires, floods or other forces of nature or due to legislative requirements/changes, war(s) or employee/supplier employment disputes.

Spotlight reserves the right to end access to the Service at any time if required for operational reasons or as set out in the clauses above. Spotlight additionally reserves the right to suspend or end access to the Service, without any notice or liability, where a breach of our Terms & Conditions is suspected or proven. Any approved refunds provided in relation to Contacts Services, or termination of same, will be limited to the exact amount that you paid for your use of the Service as an Advertiser, Enhanced Listing or Purchaser. Those using Contacts with complimentary access as part of another Spotlight service or supplying a Free Listing would not be eligible to make a Service refund claim.

Nothing in these terms shall exclude or limit liability to the extent that it is not permissible to do so under applicable law.

Spotlight/Contacts Competitions

Competitions and offers related to the Contacts site may be subject to separate Terms & Conditions.

Changes to these Terms and Conditions

We reserve the right to change these Terms & Conditions and our Service Terms and Privacy Policy from time to time. By continuing to use the Site following such change you will be deemed to have accepted such change. It is your responsibility to regularly check our Terms & Conditions, other applicable Service Terms and our Privacy Policy. If you do not agree to any changes made to them you must immediately stop using the Site.

General Terms

If you breach these Terms & Conditions, we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these Terms & Conditions.

Entire agreement
These Terms & Conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Each provision of these Terms & Conditions shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No waiver
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

English Law
These Terms & Conditions shall be governed by English law and you submit to the exclusive jurisdiction of the English Courts.

Spotlight is committed to using clear and understandable terminology in all of our documents and correspondence, however if anything within this document is unclear then please contact us.