Terms & Conditions
This Platform and related Services (each as defined below) are provided by “Spotlight”, a trading name of Talent Systems Europe Limited, whose trading address and registered office is 7 Leicester Place, London, WC2H 7RJ. VAT number 200134486. Registered in England and Wales, Company Number 07664065 (we, our, us).
References to you and your are to you, as a visitor to our Platform or recipient of our Services.
For details of how to contact us click here.
Use of Spotlight
By clicking to accept these Terms when purchasing or subscribing to our Services or by accessing the Platform and, if applicable, using the Services, you will be deemed to have understood and accepted these Terms which form a binding agreement between you and us.
When we refer to Spotlight Members, we refer to performers, young performers or graduates that have active Spotlight subscription or pay for Spotlight services (Spotlight Members).
Spotlight makes certain services available through the Platform (including various Spotlight Member, Agents, Casting, Shop, Event Booking and Rooms/Studio services) (Services). These may be subject to certain eligibility criteria or require payment. You may be required to agree to further contractual terms before receiving such Services. In the event of any conflict, these Terms will take precedence.
You should print and keep a copy of these Terms for your records as at the date of joining or renewing.
Privacy and personal data
As many of our Services are primarily promotional tools, personal data included in these public profiles may be accessible by other Spotlight users and/or the public via wide circulation or redistribution, and via our historical archives. Therefore, you should never include any personal data on a profile that you would wish to remain private.
Spotlight recognises that the protection of children is of paramount importance. By using the Platform, you agree to abide by our Safeguarding Policy.
Changes to these Terms
We may revisit and amend these Terms from time to time. If the changes are material, we will endeavour to provide reasonable advance notice to you. By continuing to use the Platform after any changes have been made (and, if material, notified), you will be deemed to have accepted those changes and be bound by them. If you do not accept any changes to these Terms, you should not continue to use the Platform.
These Terms were last updated on 27 September 2023.
You acknowledge that any applications available within the Platform and all material published on the Platform including but not limited to text, graphics, photos, logos, button icons, images, trademarks, audio and audio visual clips, databases, data compilations, data and software (excluding any content you upload to the Platform) (the Platform Content) is owned and controlled by or licensed to us. You may not copy, adapt, display, communicate to the public or otherwise use any Platform Content except as enabled and permitted by the Platform functions from time to time.
Use of the Platform
You may use the Platform and Services only for lawful and professional purposes. In particular, but without limitation, you may not use the Platform or the Services:
- in any way that is unlawful (meaning, for these purposes, in breach of any applicable legislation, codes, regulation and/or guidelines) or fraudulent, or has any unlawful or fraudulent purpose or effect;
- to make any use of or interfere with the Platform or Services such that the whole or part of the Platform is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the Platform is in any way impaired;
- to transmit any data, send or upload any material that contains viruses, Trojan horses, worm, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Platform or Services or any computer software or hardware;
- transmit any material, or behave in any manner, that is defamatory, harassing, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety; or is otherwise unsuitable, inappropriate or objectionable (in our sole determination);
- to link to content from a Spotlight Member’s online profile on any publicly accessible website or otherwise without their express permission. You also agree to remove any link to or content from a Spotlight Member’s online profile on request;
- to link to content or information from casting details accessed via Spotlight on any publicly accessible website or otherwise without express permission of the Spotlight casting subscriber or their employer;
- to (nor to facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the Platform, Platform Content (and associated ideas and information), any website, database or publication or the Spotlight name or logo, without our prior written permission or where permission is provided on the Platform to download such Platform Content;
- to upload, post, email or otherwise transmit any unsolicited or unauthorised advertising, or promotional materials, including without limitation, promotional materials that are in the nature of “junk mail,” “spam,” or “chain letters”;
- to misrepresent facts when using the Platform or Services, by using the name or details of another party or by submitting materials for a party without their consent;
- to utilise information, content or any data you view on and/or obtain from the Services to provide or promote any service that is competitive with the Services; or
- to engage in any other activity deemed by us (in our sole discretion) to be in competition with or in conflict with the spirit or intent of Services and the requirements of these Terms.
You also agree to remove any Platform Content or link to Platform Content or information from casting details promptly on our request.
We reserve the right to take appropriate action to respond to or prevent any contravention of the above and or any other contravention of the Terms.
Scraping or Extraction - Prohibition
In addition to and notwithstanding any restrictions noted above, the extraction, copying or reuse of any Platform Content, data or other information from the Platform or Services by any automated system, software, manual process or otherwise, for use in other sites, applications or systems is strictly prohibited. You shall not engage in such acts or activity, nor authorise or facilitate others in relation to the same without our express written permission which will be subject to further written terms.
Availability of the Platform and Services
The Platform, Services and the Platform Content (which includes content that is supplied to us by third parties either directly or indirectly) are provided on an “as is” and “as available” basis and we make no warranties, guarantees or representations, whether express or implied, in relation to the Platform Services or the Platform Content, including but not limited to, punctually publishing information on certain dates, implied warranties or conditions or completeness, accuracy, satisfactory quality, availability and fitness for a particular purpose.
Your access to the Platform, Services and Platform Content may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades or the introduction of new services. We will try to limit the frequency and duration of any unplanned disruption, but we will not be liable to you if for any reason the Platform, Services and Platform Content are unavailable at any time or for any period.
Use of the Spotlight Logo
Spotlight Members and subscribers may use the Spotlight logo on their own website provided that it is a single instance of the Spotlight logo as a link to our Platform; it is in the context of a factual reference to the role of Spotlight, and the use or positioning of logo (nor its name or brand) does not imply Spotlight’s endorsement of any website, product, company or online service.
Limitation of liability
Nothing in these Terms limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or for any liability which cannot legally be limited under applicable law.
Except as set out in the paragraph above, neither we nor any of our group/affiliate companies will be liable for any effect that accessing or using the Platform or Services may have on your or others and you agree that you do so entirely at your own risk. Without limitation to the foregoing, neither we nor any of our group/affiliate companies will be liable to you for any loss or damage arising under or in connection with:
- use of, or inability to use, the Platform or Services;
- use of or reliance on any content displayed on the Platform or information provided via the Services;
- loss of profits;
- loss of sales or business;
- loss of agreements or contracts;
- loss of anticipated savings;
- loss of use or corruption of software, data or information;
- loss of or damage to goodwill;
- indirect or consequential loss; or
- the inability to provide Services for any reason beyond its control (including but not limited to storms, fires, floods or other forces of nature or due to legislative requirements/changes, war(s) or employee/supplier employment disputes).
We make no representations, warranties or guarantees of any kind in respect of the Platform or Services and all conditions, warranties and representations (express or implied) are hereby excluded to the fullest extent permitted by law. We cannot and do not agree that there will not be any errors, bugs or interruptions in the Platform and we recommend that you maintain up-to-date virus protection on any devices used to access the Platform.
Links to other sites
We may provide links to other websites on our website or during other communications (for instance, booking services or software providers). You acknowledge that we are not responsible for the availability of such external sites, and we make no representations or warranties as to the legitimacy, accuracy or quality of any content, advertising, products, services or other materials on or available from such websites, nor are we responsible for their content, safety, practices or privacy policies.
We take all reasonable precautions to keep website interactions secure. We also have strict security procedures regarding the storage and disclosure of information. However, neither we nor our group companies/affiliates can be held liable for any losses caused as a result of unauthorised access to the information provided by you.
The security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by Spotlight.
Status and role of Spotlight
Spotlight is not an employment agency, and we never take commission on work opportunities found for or by its Spotlight Members. We do not become involved in the casting process and cannot act on your behalf in any work-related negotiations; we will only pass on messages from potential employers. We do not have access to any arrangements between worker and hirer relating to meeting or working venues, and other terms of employment; therefore Spotlight Members and/or their representatives should use due diligence in reviewing their safety arrangements and the terms of any contract supplied by a hirer. We will not accept fees for work on behalf of any Member; all payments for work must be arranged between the worker and the hirer, or their official representative.
Spotlight cannot guarantee you work, and your membership does not constitute an offer of jobs to you and is not part of the Spotlight Member Services. The decision to offer you work rests with the hirers using our Platform and Services, and is impacted by a number of industry factors. We have no involvement or influence in these decisions.
We are not involved in compiling the job adverts which appear on the Platform (Jobs Feed). We are committed to equal opportunities for all performers, irrespective of sex, age, race, disability, religion, sexual orientation, marital status or any other criteria not related to skills or abilities. Where sex, age, height and/or appearance have been specified on an advert, the casting director confirms that such characteristics are a genuine occupational requirement of the role.
National Minimum Wage
We strongly believe that all commercial productions should pay performers the National Minimum Wage or above. However, we cannot and do not take responsibility for the payment offered by any company, organisation or individual using our casting services. Spotlight’s role as a casting platform is to help connect performers with casting professionals for jobs, auditions and casting calls in film, TV and theatre. The terms on which performers/agents contract with casting professionals is strictly a matter for the parties involved. Please see Equity's or other applicable trade association’s guidance and/or seek independent legal advice for further information about applicable guidance, relevant minimum standards and the legal framework which covers low pay and no pay work in the entertainment industry, to ensure that you understand your obligations, rights and entitlements.
Children and Young Performers
A child under school leaving age may need a licence if they take part in certain events. For further information please see our FAQs or visit the Government website. Please ensure that children between the ages of 4-17 (Young Performers) are appropriately licensed.
Children are not permitted to create accounts, maintain profiles or access our Services. Only authorised agents (Agents), parents or legal guardians of Young Performers may register the respective Young Performer for Membership, create and maintain profiles and resumes, and utilise the Services on their behalf.
If you breach these Terms, we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these Terms.
We may suspend or terminate your membership or use of our Platform or Services without notice if you breach any of these Terms or if we consider in our sole discretion that your use of the Platform or Services is unsuitable in any way.
On closure or termination of your access to our Platform or Services, all rights granted to you under these Terms will immediately and automatically cease and you must cease all use of the Platform and/or its Services.
These Terms (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.
Each provision of these Terms shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
These Terms and conditions shall be governed by English law and you submit to the exclusive jurisdiction of the English Courts.
Membership and subscription terms
By purchasing or obtaining a Spotlight membership or subscription, in addition to our Terms and Conditions, you will be deemed to have understood and accepted these membership and subscription terms and conditions (Membership Terms), which form a binding agreement between you and us.
Using Spotlight’s services
We only provide the functionality of the Jobs Feed and other services. We are not responsible for the content of the job adverts or the actions of the casting professionals or any subsequent employer.
Our database contains information about Spotlight Members which is provided by the performing artists themselves, or their Agents.
We do not endorse or approve any Agents or casting professionals that subscribe to Spotlight’s casting services (Casting Subscribers) (or their employers). Spotlight Members should make their own enquiries of prospective Agents or hirers and satisfy themselves as to their credentials.
We do not endorse and are not responsible for any third-party packages or systems that help manage information or workflow, even if made available by Spotlight. We will not be liable for any consequences arising from the use of such packages or systems.
Those considering employing Spotlight Members or specialists must make their own enquiries of the Member/specialist to satisfy themselves that they are competent to perform the skills required.
Please note that each Spotlight membership category will have its own vetting criteria for membership. Your membership may be refused based on the criteria set in each case, at our sole discretion.
Information and content supplied
You promise that all information provided by you is truthful, honest and accurate. We reserve the right to edit the information you supply, if it is more than sufficient for suitable display, or to amend or refuse or substitute any information tendered if we reasonably consider it unsuitable or inconsistent with the general standard, appearance or policy of Spotlight.
You are solely responsible for ensuring that you have all the necessary rights to all photography, voice clips, showreels, materials and content featured as part of a casting breakdown, and any other content you upload and post to/via the Platform or Services (Member Content), including without limitation all rights required to enable access to the Member Content by other users of the Platform or Services. You hereby grant to us a royalty-free, worldwide, irrevocable licence in perpetuity to edit, alter, creative derivative content from, display, host and store your Member Content via the Platform and to make available your Member Content (and any derivative works) to other users of the Platform or Services.
You may not upload any Member Content that (a) contains defamatory, misleading, threatening, abusive, pornographic, or otherwise objectionable material; (b) advocates bigotry, hatred, or illegal discrimination; or (c) violates any law, any intellectual property, publicity, privacy, or other right of others, or any licence or other agreement by which you are bound.
It is also the responsibility of the Spotlight Member to ensure they have clearance to list details of productions/projects they have been involved in, or will be involved in, without disclosing confidential information which may cause harm to the hiring company concerned or their own hirer (e.g. Production Company or Director), so that confidential production information is not released.
You must provide us with the name of the photographer for all photographs submitted to Spotlight. Photographers must be credited, according to copyright law. We reserve the right to refuse any photograph which we consider unsuitable or inappropriate. If other parties are identifiable in photographs, you must have the explicit consent of those parties prior to providing the photograph to us. We will always hold an approved main photograph for you. In the event that you wish to replace/substitute your main photo we must approve the new one first.
Restrictions and responsibilities
The Member Content and any other information sent or made available via the Jobs Feed or otherwise on the Platform is the confidential information of the relevant sender or provider (or of their employer). In using the Jobs Feed, you agree not to forward or copy any part of this information and that you will only use the casting breakdowns, and the information set out in them, for the purposes of suggesting yourself (as a Member) or clients (as an Agent) for the relevant casting opportunity, by, and only by, using the link provided in the system to send proposals back to the relevant Casting Subscriber.
All production information (including individual roles/casting breakdowns) sent by Casting Subscribers should be treated as strictly private and confidential and details must not be released to any other parties or shared outside the Platform or Services. Agents or Spotlight Members will be liable where they, or their employees or clients, cause damage (including financial loss) to a hirer by releasing confidential production details in advance of this information being in the public domain.
Single user restriction and multi-user access
You are responsible for maintaining the confidentiality of your Spotlight Member account information and must not share your user details with anyone else. Sharing a password may mean someone accessing the Services who is not eligible to do so.
Should you, or a company you work for, wish to gain multi-user access to the Services please contact us for further advice and information about current pricing.
When using multi-user access to the Services, it is the responsibility of the company (including agencies and casting companies) to monitor and manage who has access to the Services and it must remove access for users when they leave the company.
Spotlight Members and Agents
Spotlight Member Profiles
Your Spotlight Member profile is considered to be a promotional tool for you, and a means for you to obtain exposure to potential hirers. This is how we will, or will allow others, to make them available:
Your profile/entry - showing your professional details can be accessed in the following ways:
- By you/your Agent (or representative) passing on access details which may be in the form of a hotlink (this could also include a direct link from your Agent or representative's own website) or using it for another method as a means to promoting you.
- By a Casting Subscriber or other industry professional, using the Platform or digital edition, sending on a link to your profile (for instance a casting director sending a link to the director of a production so that they can assess your suitability for a part).
- By a hirer using a link to your online profile as part of a production promotion (where agreed with you).
- By Casting Subscribers and their invited team members and clients as part of the tools available to Casting Subscribers.
- Where other formats are offered by us at time of joining or renewal.
- By you or your Agent, or a hirer, copying your information or otherwise linking to it or accessing it from our approved third-party project or workflow management systems.
- By visitors, users and/or members of our third-party partner sites who may make your profile available on their website, based on your request.
Because of the promotional nature of your online profile, we cannot control its circulation by those parties mentioned above. We also cannot control disposal or redistribution of our online/printed/digital products.
Jobs Feed Access
Spotlight’s purpose as a casting platform is to provide professional performance opportunities to Spotlight Members. As such, we remain completely impartial and do not have any involvement in the relationship between a Spotlight Member and their Agent. A Spotlight Member’s access type for the Jobs Feed (i.e. self-submitting, nudge, read-only) is based on agreements between the Agent and Spotlight Member, to which we do not control or interfere with. If a Spotlight Member has multiple agents, in order for the Spotlight Member to have a particular type of access to the Jobs Feed, all Agents will need to provide the same access level, as agreed between Agent/s and the Spotlight Member.
Content of casting notices
Spotlight does not have access to the casting notices prior to them being sent out, and cannot take responsibility for information included in them. We do however apprise our Casting Subscribers of their responsibilities in line with related legislation.
The Member Content and/or information sent or made available via the Jobs Feed or otherwise on the Platform is the confidential information of the relevant sender or provider (or of their employer). For more information see Restrictions and Responsibilities above.
Forwarding enquiries to Spotlight Members
Spotlight offers an enquiries (forwarding) service for its Spotlight Members which is for professional casting / agent messages only. No other messages or information will be forwarded to Spotlight Members. Spotlight reserves the right not to forward any material it deems inappropriate or offensive.
Spotlight Member Names
We recommend that every Member uses one unique, professional name across the industry, to avoid confusion with another Member. On the Platform, a unique name is required for all 18+ Performers, adhering to our set guidelines on what is acceptably unique. We reserve the right to refuse membership or withhold a name change request if your name is not sufficiently different from another Spotlight Member, or for any other reason related to our Terms. You may be asked to change your name if it is already being used, or a refund will be given for your membership. We reserve the right to amend our acceptance guidelines on names from time to time.
Please be aware that our acceptance of a name does not guarantee that the Spotlight Member's use of the name will not result in trademark infringement actions, or actions for passing off, or other actions by other parties, it is the Spotlight Member's sole responsibility to deal with any such claim. We will not be able to intervene in disputes between Spotlight Members/Agents regarding name registrations on Spotlight, whether this be in relation to trademarked names or otherwise. In such instances, complainants would need to seek contact with the other party.
Young Performers must be 4 - 17 years old. If you are 18 or over you must apply as a performer (Performer). Young performers must also be represented by an Agent to join and remain with Spotlight. For Young Performer Spotlight Members, details may be provided by an Agent or school, or by a parent/guardian completing an application via a link provided by the Agency or school.
Management of profiles
Spotlight Members are responsible for all activities on their account/profile and must keep sign in information secure and confidential. If sign in details are shared with an Agent or any other parties, they must be authorised and instructed appropriately, and this is done at the Spotlight Member’s own risk.
We understand that you may employ an Agent or manager/representative to manage your activity for you, or whilst undertaking training your training establishment may manage such activity. As the Member, it is your responsibility to ensure that, and you confirm that, any person, including your Agent or manager/representative, who accesses your Spotlight Member account/profile, or takes actions on your behalf, whether using your sign in, or otherwise, is fully authorised by you, and is entitled to take actions on your behalf and to contractually bind you.
Your Spotlight Membership is renewed by way of an annual or monthly membership fee, except in relation to the other Services.
If you are a brand-new Spotlight Member (and have not been in Spotlight before) you may cancel your Spotlight membership, and receive a full refund, at any time within 7 days of our acceptance of your application, without incurring any fee or penalty. For certain Spotlight membership groups your card may be pre-authorised, which creates a hold on your card until payment is taken or the transaction cancelled. No refund is available on any Spotlight membership after this period.
Submission of your application amounts to an offer by you to purchase a Spotlight membership, and is subject to our acceptance. Your Spotlight membership starts on the date we confirm our acceptance of your application.
In the event of the death of a Spotlight Member, their estate can inform us of this by contacting us. The estate may be required to provide a copy (not an original) of the death certificate which will be deleted as soon as it has been reviewed and verified. Once this has been verified, we will take appropriate actions in terms of administering the deceased Spotlight Member's profile and account.
If the deceased Spotlight Member's membership was paid by card or annual direct debit, the estate may be entitled to receive a refund of unexpired whole months of the year's membership from the date of death. If the membership was paid by monthly direct debit then payments to Spotlight will automatically be stopped when the deceased's bank becomes aware of the death from the estate.
Agent sign up process
Spotlight has a formal registration procedure for Agents and access to Spotlight will only be provided to Agents where their professional background can be assessed. We additionally hold information about agencies, and provide agency services, only if they have clients who are appearing in Spotlight (Spotlight Members) who choose to publish a particular agency as their representative on their Spotlight profile. When one or more Spotlight Members add an agency to their Spotlight profile the agency will be eligible to receive certain contents of breakdowns (with the exception of children and Young Performers' agencies, who need to have eight or more of their clients in Spotlight as Spotlight Members). You will be informed by an auto-generated email and will then be asked to set up a confidential username and password. You will then automatically start to receive casting information. Once a fifth Spotlight Member informs us that you are their representative, you will have full access to the breakdowns.
Agents acting on behalf of Performers
We contract with Spotlight Members, not Agents, and allow Agents access to Spotlight on behalf of their clients, on an at will basis. As an Agent, you agree to these Terms relating to Agent Services, but also acknowledge and agree to abide by these Terms on behalf of any of your clients who are Spotlight Members.
To act on behalf of your clients as Spotlight Members you must be authorised by a Spotlight Member (your client), or their parent/guardian as appropriate (all responsible parties must agree on consent), and by registering with us you confirm that you are so authorised by your client(s) or their parent/guardian as appropriate (all responsible parties must agree on consent), to access and/or administer their account/profile in a professional manner, and to contractually bind them in relation to the Spotlight Member Services and otherwise as appropriate.
Agents as the Data Controller
You confirm your understanding of your role as data controller (as defined within applicable data protection laws), in regard to the administration of your clients' data and agree to comply with all applicable requirements of data protection laws in respect of processing such data. In particular, when using our Services you confirm to us, that you have all necessary consents and/or permissions from your clients (or their parent/guardian) to:
- (ii) submit the Spotlight Member for specific casting opportunities available via Spotlight, and
- (iii) to promote them using their Spotlight profile and profile access information (particularly when passing their data to third parties, or publishing it or linking to it on public facing websites and similar).
It is the responsibility of Agents to contact Spotlight and ensure they have suitable permissions before moving any Spotlight Materials and Data into third party systems or software.
Spotlight does not verify, endorse or approve any Agents. Agents should not present themselves as having any relationship with Spotlight other than as set out herein.
Management of Agency accounts
Please note that administrative rights to Spotlight agency accounts are held by the Agent concerned (Business Owner) and not by the individual agency employees, and therefore access to any account attached to that Agent (or details of any activities undertaken on an associated agency account) will be given to Agent administrators 'Main Users' by Spotlight on request. In the event of any issues or disputes Spotlight will take instruction only from a Business Owner. Agent employees should additionally be aware that they have no right to gain access, or attempt to gain access, to their Spotlight agency account once they have left employment with the Agent concerned, unless an agreement is in place with the Business Owner.
More information about our Services for Agents including the Jobs Feed and how to enter new clients can be found at https://www.spotlight.com/help-and-faqs/faqs-for-agents/. Please be aware however, that Spotlight is a professional database and we have strict criteria relating to industry training or experience when vetting our Spotlight Members, which they will need to fulfil.
Casting user as a Data Controller
You confirm your understanding of your role as data controller (as defined by applicable data protection laws), in regard to the administration of your data in finding and hiring professional Spotlight Members, working with agents, and collaborating with other project members and agree to comply with all applicable requirements of data protection laws in respect of processing such data. This includes information you send, manage and receive through the Spotlight Platform, lists and notes you maintain, self-tape related information, and any information you take the decision to share with other parties outside of Spotlight such as with your hirer and other collaborators.
The placing of an order amounts to an offer to join, subscribe or purchase a Spotlight membership as appropriate. All offers are subject to our acceptance (which is at our sole discretion) and these terms (Payment Terms).
We offer a number of subscription plans. Each has its own features and pricing and Members may select a plan, that they qualify for, that best suits their needs.
Payment for subscriptions will be made in accordance with the selected plan. Prices and features for subscription plans are subject to change in accordance with these Payment Terms. Notice of any price changes will be provided to Members in advance, and they will have the option to change or cancel their subscription if they do not agree with the new pricing in accordance with these Payment Terms.
Certain changes to a subscription plan, such as moving to a higher-priced plan, will result in an immediate adjustment to the subscription fee on the date access to the new plan and its features commences. If you are moving to a lower-priced plan, the change will take effect at the end of the current subscription term.
We may, from time to time, adjust the allocation of features and capabilities among different subscription tiers. We will make reasonable efforts to provide advance notice to affected Members of any material changes.
We require payment of the whole of the price for the services that you order before your order can be accepted, either by payment in full or by setting up a valid Direct Debit mandate or recurring card payment. It is not our policy to offer credit accounts for payments. Please do not be offended if we refuse your request.
If you are a brand new Spotlight Member, please ensure you have read and understand the terms around your cancellation period, as detailed in these Payment Terms. For certain Spotlight membership groups, if paying by card, your card may be pre-authorised, which creates a temporary hold on your card and reserves funds until payment is taken or the transaction is cancelled.
When purchasing a casting subscription, once you have provided us with your company/individual information you will proceed to a checkout screen. After you submit your application to be a Casting Subscriber, our online payment provider will process your payment automatically. This does not confirm our acceptance of your order. We will subsequently verify your professional credentials and review your first casting draft if you are using the Jobs Feed. We reserve the right to refuse your order and refund your subscription purchase costs at any stage. We additionally reserve the right to refer to other professional bodies, such as Equity, if we have specific concerns regarding company background or information supplied (such as terms of employment or similar).
You will be charged in the currency indicated at the checkout which, if not the country of your bank account, will be converted by your bank into the currency of your bank account, when processed. We are not responsible for any additional fees your own bank may charge.
We accept Visa, MasterCard, Maestro (Switch), debit card, CHAPS, Direct Debit or, in some cases, bank transfer. We do not accept American Express or Diners Card.
Should we need to refund you for any reason, we will submit the refund to the card, or other payment method, on which the order was placed.
Once you have submitted your payment details, your order will automatically proceed and we will not be able to stop the payment going through at this stage. Should you have any concerns regarding a payment that has been sent through for processing, please contact us.
Should you receive an invoice from us, or receive a Service from us without paying in advance or on the day, the payment terms will be stated on the invoice, if applicable, or due immediately. We reserve the right not to provide you with additional Services, even if a deposit or full payment has been made, until all due payments have been received.
Spotlight reserves the right to charge interest monthly in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 for late settlement of accounts from the due date up to the receipt of payment. We may also seek to recover any related debt collection agency costs.
You can also pay your membership fee by annual or monthly Direct Debit, or by recurring card payment in the form of a Continuous Payment Authority (CPA). The terms of your payment method may be determined by agreements between you and the financial institution, debit/credit card issuer or other provider of your chosen payment method.
Once your Direct Debit is set up it enables you to automatically pay your membership fee each year, or by month, until you cancel your Direct Debit. With annual Direct Debit, your contract is for a year's membership. With monthly Direct Debit, there is no minimum contract length.
If you do not wish to continue paying by Direct Debit, you must contact your bank about the Direct Debit, and also Spotlight to arrange for an alternative payment method. Please note, this will not automatically cancel your membership, which may continue until cancelled with Spotlight in accordance with these terms.
Direct Debit instructions are managed by GoCardless. You can view their terms here: https://gocardless.com/legal/.
Spotlight reserves the right to remove or refuse, for any reason whatsoever and at any time, the ability for a Spotlight Member to choose to pay by Direct Debit.
It is important that you keep your email address for Direct Debit communications up to date.
Recurring card payments
If you purchase a subscription using a debit or credit card on a recurring annual or monthly subscription basis, also referred to as a Continuous Payment Authority (CPA), you agree that Spotlight and/or its authorised service providers may store your payment information which may include tokenised card or bank account details. By choosing this payment method you authorise Spotlight to set up and use CPA as the payment method using the details you have provided, and give Spotlight authority to renew your subscription on a continuous basis until otherwise notified.
We reserve the right to make price changes to future membership fees. This will not affect your payments already made. We will always notify you of any changes in fees in advance of your annual or monthly membership renewal.
Cancellations and Refunds
We reserve the right to refuse or cancel membership/services for any Spotlight Member, agent, casting subscriber or casting invitee. In the event that membership or subscription is cancelled or refused at will by Spotlight, a full refund will be given (see Right to refuse orders for refund exemptions).
We additionally reserve the right to terminate or suspend Spotlight memberships, subscriptions and accounts temporarily or permanently where:
- our staff or other persons are subject to abusive, offensive or threatening behaviour;
- information supplied cannot be validated;
- there are fraudulent applications or activities (or where there is legitimate suspicion of same);
- the vetting/joining criteria is no longer met;
- having the person/company on the Platform would be detrimental to other person(s)/company(s) using the Spotlight Platform;
- we may see information about a person/company in the public domain which suggests having them on our Platform may cause reputational damage to Spotlight or be detrimental to other person(s)/company(s) using the Spotlight Platform; and
- where we are complying with sanctions regulations in countries where we operate.
Please note that we cannot always act on complaints received or information that becomes known.
If the Service you have ordered is no longer available we will notify you as soon as possible, and any sum debited by us from your credit or debit card, or collected by Direct Debit, for Services not already received, will be re-credited to your original payment method. We will not be obliged to offer any other replacement or compensation in the event of this happening.
We are entitled to withdraw from any purchase agreement in the case of obvious errors or inaccuracies regarding the services appearing on our Platform. If an error or inaccuracy is discovered with regard to the advertised price of the Services that you have ordered, we will contact you as soon as possible. This will be to inform you of the correct price of the Services, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Cancelling your Spotlight membership
You will be contacted each year to confirm that you wish your Spotlight Membership to continue. Should you decide to terminate your Spotlight Membership then your profile will still be available for the duration of time quoted at your last membership renewal. Should your Spotlight Membership lapse, we may endeavour to offer you another chance to re-join and will retain the necessary amount of personal and professional data in order to meet this purpose. We do not guarantee to make these follow-up offers.
If you contact us and ask to cancel with immediate effect we will then remove your online profile (including any multimedia attached) immediately and request that any third-party partners who feature your profile on their websites do the same. As detailed in these Payment Terms, you would not be eligible for a refund in these circumstances, although a credit may be applied.
When a Spotlight Member cancels their membership we retain their contact details in our internal database in line with our retention policy for reference purposes, for the following reasons:
- For beneficial professional enquiries (former Agents/Hirers trying to contact you via Spotlight with outstanding payments, etc.) in which case we may attempt to contact you to pass on a message.
- Some details are also retained so that when you next re-join Spotlight you are recognised as an approved former Spotlight Member and your online profile can be activated as quickly as possible.
- To ascertain the previous membership status of those applying for future Spotlight Membership, in order to administer cancellation periods and similar where required.
However, once you are no longer a Spotlight Member no new casting enquiries will be forwarded.
In any other circumstance than those listed above, where a refund is not eligible, a credit may be applied to the account. Credits may also be applied to your account when you modify your subscription plan. In these circumstances, credits will be calculated based on factors such as unused portions of the previous subscription and will be used to offset the cost of the updated plan.
Zero-rated invoices for UK VAT
If you ask for your invoice to be zero-rated for UK VAT, you will be required to provide proof of your address (that will be stored in line with applicable legislation) and VAT registration number (where applicable). Please note that we are unable to zero-rate room hire, no matter where you are based.
If it is subsequently found that your invoice should not have been zero-rated, we will send you an invoice for the underpaid VAT, which you will be obliged to pay.
Right to refuse orders
We reserve the right to refund your money and deny access to the Services or withhold orders:
- If we are unable to verify your relevant credentials.
- If we find orders have been made with false information, or where we find that there has been any fraudulent or criminal activity associated with the person or company concerned.
- In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price.
- If we are unable to obtain payment authorisation from the issuer of your payment card.
- If you are found not to meet the relevant membership criteria.
- If there is a risk that may bring Spotlight into disrepute or cause reputational damage.
- If we are complying with sanctions regulations in countries where we operate.
Discounts, Trials and Offers
All discounts, trials and offers provided by Spotlight are subject to availability and supplied at our discretion and as available at that time, and in accordance with specific terms related to the respective discount, trial or offer. Discounts and offers are not retroactive. For certain ongoing discounts, such as those on membership fees, supporting evidence may be required at intervals. We reserve the right to limit the number of discounts, trials and offers a Spotlight Member can participate in.
We reserve the right to amend and/or refuse offers and discounts at any time, without prior notice.
Other services and terms
Advertisements, Enhanced Listings and Free Listings
All advertisements and listings are accepted subject to our approval of the copy.
Those supplying advertisements or listings grant Spotlight the right to use such Member Content and materials for all related purposes, including editing, copying, reproduction and publication.
Spotlight reserves the right to refuse, omit, amend (including editing of excessive copy), suspend or remove Member Content at any time, in line with our editorial policy but also for any other operational reason.
It is the responsibility of the person supplying Member Content to ensure that they are authorised to do so and that they do this within the timeframes stated by us.
The Member Content, opinions and statements of third parties supplying advertising, listings, articles or opinions are theirs alone and not that of Spotlight. Member Content created by third parties is the sole responsibility of that third party and cannot be endorsed or guaranteed by Spotlight. Spotlight has no responsibility or liability for issues that may arise from third party Member Content. Whilst Spotlight cannot accept any liability for Member Content supplied by third parties we commit to using best endeavours to remove Member Content deemed to be inappropriate once a complaint has been upheld.
The advertiser or person supplying a listing must ensure that this is not in breach of these Terms, illegal, a breach of another party's rights, or an infringement of accepted UK advertising practices or codes of conduct. The Advertiser or person supplying an Enhanced Listing or Free Listing must indemnify Spotlight fully in respect of any claim made arising from the content of Advertisements or Listings.
Spotlight Performance Calendar
The Spotlight Performance Calendar enables Spotlight-approved schools to promote their students' performances and showcases to agents and casting professionals. Information published via the calendar is publicly available and includes times and dates, venue details and maps, and may include personal information such as a Spotlight Member name, which can be linked to a Spotlight Member's public profile. Information must only be submitted where the user has the consent from the educational establishment to use the system. Personal information must only be submitted where students have authorised their education establishment to administer their profile for promotional purposes. Where the Spotlight Member is under the age of 16, the parent or guardian's consent must be gained.
Spotlight Members/Agents can add new photographs and video to their online profiles at any time by signing into the Platform.
Media storage limits may be applied to subscription plans. We reserve the right to adjust media storage limits for subscription plans at our discretion. Members will be provided with reasonable notice of any material changes to media storage limits.
Media storage services will be withdrawn upon expiry or withdrawal of an individual's Spotlight Membership(s).
We reserve the right to delete all or some of a Spotlight Member's media on expiry of their Spotlight Membership(s) or for any other reason, including, but not limited to, withdrawal of media upload services for whatever reason.
We do not offer Spotlight Members the ability to download or otherwise recover media files in their original quality or format. We therefore strongly recommend that Spotlight Members retain their original media files. Furthermore we cannot be held responsible for loss or corruption of data, including accidental or intentional deletion by either party.
Spotlight Discounts is free to our Spotlight Members and gives you access to a huge variety of savings, letting you make savings on everyday purchases. To access Spotlight Discounts simply sign into your home page and click on the Spotlight Discounts button. Please note that Spotlight Discounts is provided by Parliament Hill (a third party) and we are not responsible for these third party offers.
Third Party Services (including Insurance)
We may offer Spotlight Members the opportunity to access third-party service providers through a subscription plan such as insurance services. These services are provided by independent third-party companies and are subject to the provider’s separate terms and conditions.
We act solely as an intermediary and facilitator in connecting Spotlight Members with third party providers. We are not responsible for the terms, coverage, or any claims process associated with such third party services, nor do we endorse, guarantee, or warrant the availability, quality, accuracy, or suitability of the third party services provided.
Member disputes or issues related to the third party services, claims, or interactions with the third party service provider are the sole responsibility of the Spotlight Member and the Provider. We shall have no liability or involvement in such matters.
Spotlight Members understand that accessing third-party services through their subscription plan may involve sharing certain personal data with the third party provider.
Spotlight reserves the right to modify, add, or remove third-party services from subscription plans at its discretion.
Please see https://www.spotlight.com/the-small-print/competition-general-terms-and-conditions/ for terms and conditions relating to Spotlight competitions.